This policy applies to in-cab advertising campaigns booked and paid for on the Backseat Network website. It forms part of our Terms of service.
Before your campaign goes live
- You can cancel a paid campaign at any time before it goes live and receive a full refund, including GST.
- If we cannot approve your creative and you are unable to provide a version that meets our content rules, we will cancel the campaign and refund you in full.
- If we are unable to start your campaign within 14 days of payment for reasons on our side, you may cancel for a full refund.
After your campaign goes live
- Months that have started are not refundable.
- For multi-month campaigns, you can cancel the months that have not yet started and receive a refund for those months, including the GST charged on them.
- If we deliver materially fewer vehicle-days than you booked and cannot make it up with replacement vehicles or extra days, we will refund the undelivered portion on a pro-rata basis.
- No refund is due where we pause or remove a campaign because its content breaks our Terms.
How to request a refund
Email support@backseatnetwork.com from your account email with your campaign name and the reason. We confirm within two working days whether the refund is approved.
How refunds are paid
- Approved refunds are made to the original payment method through Razorpay. We cannot refund to a different account.
- We start the refund within 5 working days of approval. Your bank or card issuer usually takes a further 5 to 7 working days to show it.
- Where a GST invoice has been issued, we issue a matching credit note.
Failed or duplicate payments
If money left your account but the campaign shows as unpaid, or you were charged twice, the extra amount is refunded automatically, normally within 5 to 7 working days. If it has not arrived, email us with the payment reference.
Contact
Backseat Network Pvt Ltd, Bandra Kurla Complex, Mumbai 400051, Maharashtra, India. Email support@backseatnetwork.com.